FAQ

Rental questions, answered plainly

A quick reference for availability, delivery, scheduling, rates, and what to share when requesting a quote.

Pricing & Rates

Pricing & Rates

Rates, rental periods, quotes, long-term pricing, and what happens when timelines move.

What does the rental price include?

Your rental rate covers use of the equipment for the agreed rental period. Delivery and pickup fees are listed separately in your quote, always itemized and never hidden. Fuel is the renter's responsibility; equipment is typically delivered with a full tank and should be returned full.

What rental periods do you offer?

We offer daily, weekly, and monthly rates. For projects that only need a machine for part of a day, call us and we will work through the options. Longer commitments usually receive better effective daily pricing.

Are there hidden fees I should know about?

No. Every quote includes a line-by-line breakdown for the equipment rate, delivery fee, pickup fee when applicable, and any other agreed charges. What you see in the quote is what you should expect to pay for normal use.

Do you offer discounts for long-term rentals or repeat customers?

Yes. Monthly rentals are priced for longer projects, and contractors with recurring equipment needs can discuss standing arrangements case by case. If you rent regularly, call us and we can talk through the best fit.

How is pricing calculated if my rental runs longer than expected?

If you extend before your off-rent date, we charge the standard daily or weekly rate, whichever is more favorable for the situation. If the extension is unplanned and you do not call in advance, the overage may be billed at the daily rate. Call when your timeline shifts so there are no surprises.

Availability & Reservations

Availability & Reservations

How to reserve equipment, confirm availability, place holds, and extend a rental.

How far in advance do I need to reserve equipment?

For same-day rentals, call before 10am on the day you need the machine and we will do our best to make it happen. For planned projects, reserving 2-3 days ahead gives you a better shot at the equipment you want. During busy seasons, earlier is better.

How do I reserve equipment?

Call us at 509-281-0727 or submit a quote request on this site. We will confirm availability, walk through your project requirements, and send written confirmation with the full cost breakdown before anything is finalized.

What if the equipment I need is not available on my start date?

We will tell you as soon as we know. If inventory is tight, we can suggest an alternative machine, a nearby partner option, or a date that works. The goal is to keep you from finding out the morning your crew is ready to go.

Can I extend my rental if my project runs longer?

Yes. Call at least 24 hours before your scheduled off-rent date and we will extend at your existing rate when availability allows. If another rental is already scheduled, we will give you advance notice so you can plan.

Can I put a machine on hold before I am ready to confirm?

We can often place a short hold while you confirm job details. Hold windows depend on demand and the equipment involved, so call us and we will set a clear window for your situation.

Delivery & Pickup

Delivery & Pickup

Delivery areas, jobsite access, timing windows, pickup, and return expectations.

Do you deliver, or do I pick up?

Both options may be available. Pickup can be arranged directly with us, and delivery is available across our local service area. Share the jobsite address and access notes so we can confirm the right delivery plan and include the fee in your quote.

How quickly can you deliver?

Orders placed before 10am can often be delivered the same day when equipment and driver availability line up. Later requests are usually scheduled for the next morning. For urgent jobs, call directly so we can check the real schedule.

How much does delivery cost?

Delivery fees vary by distance, equipment size, pickup needs, and site access. We list delivery and pickup charges in your written quote before you commit, so you can see the exact cost up front.

What time window should I expect for delivery?

Delivery windows are scheduled when you book. If you have a hard timing constraint, tell us before confirmation and we will do our best to plan around it. You can also ask for a call or text before the driver arrives.

Do I need to be on-site when the equipment is delivered?

We strongly recommend it so you can inspect the machine and sign off on its condition before work starts. If you cannot be there, a designated representative is fine. We document delivery condition either way.

How does equipment pickup work at the end of my rental?

Call or text us on your last day to confirm the off-rent. We will schedule pickup within the agreed window. If you are dropping equipment off, coordinate the return time with us so we can process it promptly.

Equipment Condition & Maintenance

Equipment Condition & Maintenance

Pre-rental checks, daily renter responsibilities, breakdowns, and support on the job.

How do I know the equipment is well-maintained?

Every machine goes through a pre-rental inspection before it leaves our yard. We maintain service records and do not send out a machine that has not passed our check.

What maintenance is my responsibility during the rental?

You are responsible for daily fluid checks, keeping the machine refueled, greasing the machine daily, following the manufacturer maintenance schedule, and basic cleaning. Full maintenance and mechanical repairs are on us. If anything seems off during operation, stop and call us instead of pushing through it.

What if the equipment breaks down during my rental?

Call 509-281-0727 immediately. We will work through the issue, send support when needed, or arrange a replacement if one is required and available. If the breakdown is mechanical and not caused by misuse, we cover the repair and work with you on the downtime.

What if the equipment is not performing the way it should, but it is not a full breakdown?

Call us. Describing the symptoms over the phone takes a few minutes and often resolves the issue. If the machine needs a look, we will help decide the next step. Catching small issues early prevents bigger problems.

Damage, Insurance & Liability

Damage, Insurance & Liability

Insurance requirements and Certificate of Liability documentation for contractor rentals.

Do I need insurance to rent equipment?

Yes. Iron Gate Machinery is a Contractor Based Rental Company, and contractors use their own insurance for rented equipment and jobsite liability.

What insurance documentation do I need to provide?

Before a rental is confirmed, contractors must provide a current Certificate of Liability Insurance covering rented and leased equipment. Ask your insurance provider to confirm that your policy and certificate meet the rental requirements.

Rental Terms & Policies

Rental Terms & Policies

Minimums, cancellations, early returns, equipment swaps, hours, deposits, and paperwork.

Is there a minimum rental period?

Minimum rental periods can vary by machine and availability. For very short projects, call us and we will work through the best available option.

Can I return equipment early without penalty?

In many cases, yes. Call the morning you are ready to off-rent so we can schedule pickup or return processing. Any credit or adjustment depends on the rental period and the terms confirmed in your quote.

What is your cancellation policy?

Cancellation timing can affect charges because equipment and delivery time may already be reserved. Call as soon as you know a project is moving, and we will explain the current cancellation terms for your rental.

Can I swap to different equipment mid-rental if my project needs change?

Yes, subject to availability. If the work changes and you need a different machine, call us. You may only owe the rate difference and any delivery or exchange costs that apply.

What are your business hours?

Our business hours are Monday through Friday, 7am to 5pm. For after-hours calls, please leave a message and we will return your call as soon as possible.

What identification or documentation do I need to rent?

We typically need a valid government-issued ID, payment details, and a current Certificate of Liability Insurance covering rented and leased equipment before confirming a rental. We will tell you exactly what is required before scheduling.

Operators & Safety

Operators & Safety

Operator responsibility, jobsite safety, machine orientation, and local support.

Do I need a license or certification to operate rental equipment?

For many construction machines, no specific driver-style license is required, but operators must be trained and competent for the equipment they use. OSHA requirements may apply, and some equipment categories do require certification. If you are unsure, ask us before renting.

Can you help me find a certified operator?

Yes. We can help connect you with qualified independent operators in the area when available. They work independently, so you hire them directly.

Do you provide training on how to use the equipment?

We provide an equipment orientation when you pick up or take delivery of the machine, including startup, controls, and what to watch for. It is not a replacement for formal training, but it helps you understand the specific machine in front of you.

What are my responsibilities if someone is injured while using the equipment?

Operator and worksite safety are the renter's responsibility. You are expected to follow manufacturer operating guidelines, OSHA requirements, and applicable local regulations.

Why should I rent from Iron Gate instead of a national chain?

Iron Gate is local, direct, and flexible. When you call, you reach people who know the equipment and the area, not a call center. We can help with real-world project changes, rental extensions, machine swaps, and practical decisions because our reputation is local and your project matters to us.

Still have a question?

Send a note with your job details and we will help you figure out the next step.